American Century Investments is a leading global asset management firm that provides investment solutions to clients. It offers a wide range of products and services including mutual funds, ETFs, separately managed accounts and retirement plans. With over $230 billion in assets under management, it serves individual investors and institutions. When it comes to customer service, American Century Investments aims to provide helpful, knowledgeable and timely support. Here are some key facts about its customer service.
Multiple Contact Channels for Customer Inquiries
American Century Investments offers phone, email and online chat options for customers to get assistance. Its customer care representatives are available from 7am to 7pm CT on weekdays. For urgent issues, clients can call the priority line for expedited service. Additionally, online resources like FAQs, articles and account management tools are available anytime.
Dedicated Representatives for Complex Inquiries
For customers with more complex account or investment issues, American Century assigns dedicated representatives. These specialists develop a deep understanding of each client’s needs. They serve as a single point of contact for efficient handling of complicated cases.
Focus on Tailored Solutions
Instead of following a strict script, American Century customer service aims to provide personalized support. Reps ask questions to grasp clients’ unique situations. They then offer tailored solutions using their financial expertise rather than a one-size-fits-all approach.
In summary, American Century Investments makes customer service a priority with trained professionals, multiple contact methods and customized problem-solving. Its focus is on addressing each client’s specific needs in a timely, knowledgeable fashion.